Studio Etiquette

First time at a studio, or just not sure what to bring or what to expect? Find out here!

We're not all rules, but for your positive experience, we do have a few! Here they are.

Refund Policy - Drop-ins, class passes, events and memberships are non-refundable. If you cancel your reservation before the 2 hour cancelation window, your drop-in or class pass can be applied to your next visit.

Late Cancelation Policy - Once you have reserved a class, we require a minimum of 2 hours notice (9hrs for morning classes) to cancel your reservation free of charge. You can still cancel within the 2 hour window, however, a $10 late cancel fee will be automatically charged to unlimited members, or a class deducted for class passes. This is to give someone on the waitlist ample notice to be able to get to class. Within 30 minutes of class, cancellations will be charged as a no show since it does not provide enough time for someone else to take advantage of the class space. Emailing the studio or staff does not count as signing yourself out. You must use the APP.

No-Shows - There is a $20 no-show fee for unlimited members who don't attend or sign out, and a class will be deducted for pass holders and drop-ins. Please consider that when you are reserved for a class, you are holding that spot and preventing someone else from attending. This affects the students, the teachers and the studio. If you aren't sure if you have been shifted into class from the waitlist, check your emails for a confirmation and be sure to refresh your APP. If you are on the waitlist, please remove yourself if you realize you no longer have time to make it. You will be charged a no show if you get shifted in to class.

Why Do We Have Fees for No-shows/Late Cancels? - Think of it like booking an appointment. When you are holding your space, that blocks it off from anyone else booking it. We currently have an exceptionally high number of class drop outs prior to class. This means that all the spaces tend to be booked well in advance, making the class unavailable for other people who want to attend. Those people then make other plans or even cancel their membership because they can't get in to class, but the day of class the spaces all open back up again leaving them empty. This is obviously challenging for the studio, but it is also not great for you, the student who is trying to get in to classes. These fees are meant to deter people from saving spaces that won't be used so that it is easier to get in to classes. Note: we don't benefit or profit from these fees, it is always better for us to have class spaces filled.

Late Policy - We do not allow latecomers into classes as it is distracting to both students in the class and the instructor. For aerial classes it is actually a safety concern. We know things happen, and we will try to accommodate you by finding space for you in the next class. Classes begin right at the scheduled times, so please arrive with enough time to change, fill your water bottle, set up, and be ready to begin at class time. If you arrive at the scheduled class time, class will have already started.

Double classes - Back to back classes are only permitted if there is a minimum of 15 minute gap between. A hot class followed by an aerial class is not allowed unless there is time for a shower in between. Double hot classes are discouraged due to extended exposure to infrared heat.

Classroom Etiquette - To maintain a quiet and relaxing space, there are no cell phones permitted in the class, even if they are turned off. Apple watches must be set to do not disturb and may not be used for communication during classes. We have lockers available for personal items to ensure a clean and clutter free movement space. Please only attend a class if you have the time to attend the entire class. Packing up before the end of class is unpleasant and distracting to the experience of those around you. If you borrow a mat, please spray it down with the mat cleaner provided and return it to the front desk or hang it on the mat racks to dry.

Common Space Etiquette - Please keep noise to a minimum in the locker area at all times. Hallway noise can be alarming for those in a class. We have a lounge area available for socializing, tea, and asking your instructor questions. We ask that you please keep your mats clean and odour free, as a stinky mat can make for an unpleasant experience for everyone. Hanging them to dry at home between classes can help to prevent odour causing bacteria.

Showers - Please keep showers to a few minutes as a courtesy to those waiting. Shampoo, conditioner and body wash are provided. We also offer towel rental for $3.

What to Bring - All classes require a mat including barre, Pilates and aerial, and you may want to bring a water bottle with you. If you wish to lock up your belongings, you can bring a lock with you as we do have lockers available.

Aerial Yoga - For what to expect when signing up for and attending aerial classes, click here.

MEMBERSHIP FAQs

How do I cancel my renewing membership?

The Attic Unlimited is an auto-renewing membership, it will not stop on it's own. If you wish to discontinue the renewal after you have completed your 3 month minimum commitment, you can cancel by emailing hello@theatticyoga.com.

If you cancel before the 3 month commitment is complete, you will need to upgrade your auto-renew pass to a single month pass for each month you were a member and pay the difference. The lower cost of a renewing membership is due to the commitment.

What is the STEPPING STONE membership?

We have created the stone membership as a budget friendly option at half the cost of the monthly membership. The stone membership gives you access to 4 classes per month. This is a 3 month membership and then it will discontinue on it's own, no cancellation required. No holds. If you do not use your 4 classes per month, you will lose them each month when the membership rolls over.

Can I put my membership on hold?

Auto-renewing, unlimited memberships are the only memberships that can be put on old - up to 28 days per calendar year. It does NOT have to align with your renewal date, whatever is remaining on your current month will be shifted forward to when you return. A start and end date are both required for a hold. Memberships can be put on hold in one week increments up to 28 days total, however 7 days is the minimum hold.

The stone membership, intro pass, single month, annual pass and promotional passes are not eligible for a hold.

If I haven't used my membership or class passes can I receive a refund?

All payments including memberships, class passes, single month and drop ins are non-refundable.

Can I extend the expiry date of my class passes?

All of our class passes are priced according to current studio costs as well as the season. Sometimes we have class pass sales to give a little bit of a boost to class numbers during slow times. We set our package expiry accordingly. All expiry dates are clearly posted when purchasing, and you can keep track of your remaining classes and expiry on your APP. We also send a courtesy email to let you know when there are 2 weeks remaining, so make sure your notifications are on! For these reasons, we offer 2 options for expiry extensions:

1. Add 1 month to your passes for $30

2. Purchase another class pass before your current one expires, we can add your remaining classes to the new package upon request, however you must let us know as the old passes will not automatically shift over.

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