Studio Etiquette

First time at a studio, or just not sure what to bring or what to expect? Find out here!

We're not all rules, but for your positive experience, we do have a few! Here they are.

Refund Policy - Drop-ins, class passes and memberships are non-refundable. If you cancel your reservation before the 2 hour cancelation window, your drop-in or class pass can be applied to your next visit.

Late Cancelation Policy - Once you have reserved a class, we require a minimum of 2 hours notice to cancel your reservation free of charge. You can still cancel within the 2 hour window, however, a $10 late cancel fee will be automatically charged. This is to give someone on the waitlist ample notice to be able to get to class. Emailing the studio or staff does not count as signing yourself out. You must use the APP.

No-Shows - There is a $20 no-show fee for booking a spot if you don't attend or sign out. Please consider that when you are reserved for a class, you are holding that spot and preventing someone else from attending. This affects the students, the teachers and the studio.

Why Do We Have Fees for No-shows/Late Cancels? - Think of it like booking an appointment. When you are holding your space, that blocks it off from anyone else booking that space. We currently have an exceptionally high number of class drop outs prior to class. This means that all the spaces tend to be booked well in advance, making the class unavailable for other people who want to attend. Those people then make other plans or even cancel their membership because they can't get in to class, but the day of class the spaces all open back up again leaving them empty. This is obviously challenging for the studio, but it is also not great for you, the student who is trying to get in to classes. These fees are meant to deter people from saving spaces that won't be used so that it is easier to get in to classes.

Late Policy - We do not allow latecomers into classes as it is distracting to both students in the class and the instructor. We know things happen, and we will try to accommodate you by finding space for you in the next class.

Double classes - Back to back classes are only permitted if there is a minimum of 15 minute gap between. A hot class followed by an aerial class is not allowed unless there is time for a shower in between.

Classroom Etiquette - To maintain a quiet and relaxing space, there are no cell phones permitted in the class, even if they are turned off. We have lockers available for personal items to ensure a clean and clutter free movement space. Please only attend a class if you have the time to attend the entire class. Packing up before the end of class is unpleasant and distracting to the experience of those around you. If you borrow a mat, please spray it down with the mat cleaner provided and return it to the front desk.

Common Space Etiquette - Please keep noise to a minimum in the locker area. There are classes going on at all times and the hallway noise can be alarming for those in a class. We have a lounge area available for socializing, tea, and asking your instructor questions.

Showers - Please keep showers to a few minutes as a courtesy to those waiting.

What to Bring - All classes require a mat including barre, Pilates and aerial, and you may want to bring a water bottle with you.

Aerial Yoga - For what to expect when signing up for and attending aerial classes, click here.

MEMBERSHIP FAQs

How do I cancel my renewing membership?

If you have completed your 3 month minimum commitment, you can cancel by speaking to a front desk rep or by emailing theatticyoga@gmail.com.

If you are wanting to cancel before the 3 month commitment is complete, you can cancel by upgrading your auto-renew pass to a single month pass for each month you were a member and pay the difference. The lower cost of a renewing membership is due to the commitment.

What is the STEPPING STONE membership?

We have created the stone membership as a budget friendly option at half the cost of the monthly membership. The stone membership gives you access to 4 classes per month. Because it is meant as a more accessible option, it does not include the bells and whistles such as towel service or mat rental. This membership renews for 3 months and then discontinues on it's own, no cancellation required. No holds.

Can I put my membership on hold?

Auto-renew memberships can be put on old for up to one month per calendar year. It does NOT have to align with your renewal date, whatever is remaining on your current month will be shifted forward to when you return. A start and end date are both required for a hold.

Unfortunately the stone membership, intro pass, single month, annual pass and promotional passes are not eligible for a hold.

If I haven't used my membership or class passes can I receive a refund?

All payments including memberships, class passes, single month and drop ins are non-refundable.

Can I extend the expiry date of my class passes?

All of our class passes are priced according to current studio costs as well as the season. Sometimes we have class pass sales to give a little bit of a boost to class numbers during slow times. We set our package expiry accordingly. All expiry dates are clearly posted when purchasing. We also send a courtesy email to let you know when there are 2 weeks remaining, so make sure we are on your safe list! For these reasons, we offer 2 options for expiry extensions:

1. Add 1 month to your passes for $30

2. Purchase another class pass before your current one expires, we can add your remaining classes to that package upon request, however they MUST be used by the expiry date of the new pass with no extension option.